Cancellation and Refund Policy

This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

1. Cancellations will only be considered if the request is made 2 days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.
2. AutoDoc does not accept cancellation requests if their transaction exceeds Rs.100. However, the refund / replacement can be made if the user establishes that there are any bugs in the software.
3. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
4. In case of any refunds approved by AutoDoc, it will take less than 2 for the refund to be processed to you.